HandyDART Modernization Program: Public Engagement


Help shape the future of HandyDART. Public engagement is a key part of the HandyDART Modernization Program and will take place from March 29 to April 25, 2021.

We’re looking to hear from current or future HandyDART or HandyCard customers, caregivers or loved ones, or anyone who works with people who have disabilities. Your feedback will inform potential registration and fare changes, how we roll out Compass, and how we communicate with customers.

Please email publicengagement@translink.ca or call 604.953.3648 if you require any assistance in completing the survey. If you prefer, you can request a printed copy of the survey


Help shape the future of HandyDART. Public engagement is a key part of the HandyDART Modernization Program and will take place from March 29 to April 25, 2021.

We’re looking to hear from current or future HandyDART or HandyCard customers, caregivers or loved ones, or anyone who works with people who have disabilities. Your feedback will inform potential registration and fare changes, how we roll out Compass, and how we communicate with customers.

Please email publicengagement@translink.ca or call 604.953.3648 if you require any assistance in completing the survey. If you prefer, you can request a printed copy of the survey or complete the survey by phone.

The HandyDART Modernization Program is a package of updates that would improve the customer experience from start to finish — including how people register, how they book their trips, and how they pay for the service. These improvements would allow for increased flexibility and the ability to make more spontaneous trips, including:

  • Bringing Compass to HandyDART for easier and more convenient payment options
  • Potential Changes to Fares with discounts for eligible customers to better match the conventional transit system
  • Potential New Registration Process with a personalized consultation to help meet the needs of customers
  • Introducing Online Booking in addition to the existing phone booking system

Modernizing HandyDART will ensure the service continues to be available for those who need it now and in the future. HandyDART is an essential part of the region’s transit network, but demand for the service has been growing year over year. Making improvements now will help manage growth sustainably and improve service in the long term.

Visit translink.ca/hdm for more information.


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